Support toll-free number unavailable
Sep 18, 12:56 UTCResolved - The US toll-free number to reach ShareFile Customer Support (800-441-3453) is now available. Thank you for your patience as we worked with the necessary parties to resolve...
View ArticleLatency and failure to load on European accounts
Sep 21, 10:09 UTCResolved - At this point, after testing with several accounts and working with impacted customers to confirm, we believe that the issues have been resolved and accounts using...
View ArticleLatency and slow loading times in Web Application
Sep 21, 18:33 UTCResolved - The changes referenced earlier have been successful in addressing the latency reports received from 1:30pm-2:00pm EDT. We are continuing to investigate root cause, and will...
View ArticleDifficulty Accessing www.sharefile.com
Oct 3, 23:38 UTCResolved - This issue is now resolved and the Sharefile website is 100% operational. We apologize for any inconvenience this has caused.Oct 3, 23:26 UTCUpdate - We have rerouted...
View ArticleLatency and/or missing functions in the Web Application
Nov 5, 17:48 UTCResolved - Our operations team has recycled the affected application pools and latency/access issues have subsided. We are conducting a full root cause investigation, and will provide...
View ArticleLong load times for operations for some customers
Nov 16, 18:14 UTCResolved - This issue has been resolved. Our operations and engineering teams are conducting a root cause analysis to determine the specific nature of the increased load volume, and...
View ArticleScheduled Maintenance (European Datacenter) - Friday, November 20, 2015
Nov 19, 01:08 UTCScheduled - During the evening of Friday, November 20th, the ShareFile engineering team will be conducting maintenance to the ShareFile system in the EU datacenter. During this period,...
View ArticleScheduled Maintenance (European Datacenter) - Friday, December 4, 2015
Dec 5, 00:00 UTCCompleted - The scheduled maintenance has been completed.Dec 4, 21:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 3, 18:28...
View Articlewww.sharefile.com inaccessible
Dec 11, 21:00 UTCResolved - The issue has been resolved, and full access has been restored as of 4pm EST, both for sharefile.com and support.sharefile.com.We are conducting a full analysis on the root...
View ArticleIssues Loading Folders
Dec 16, 16:57 UTCResolved - At this time we believe that the changes made by our engineers has fully resolved the loading issues that we had previously seen. Folders now load normally upon login to the...
View ArticleLatency during login/file operations
Jan 12, 21:31 UTCResolved - Our operations team has made a number of changes and recommendations throughout today, and performance of the ShareFile system has improved significantly as the day has...
View ArticleSevere Weather impacting Support Operations
Feb 24, 23:30 UTCResolved - The severe weather warning has been lifted, and support is fully back online. Again, we apologize for the inconvenience, and thank you for your patience.Feb 24, 23:09...
View ArticleRetroactive Alert - Issue Logging Into Accounts, Evening of 3/21/16
Mar 22, 12:27 UTCResolved - On the evening of March 21st, from 8:40pm ET to 8:58pm ET, some customers may have experienced issues logging into their ShareFile account. Our operations team quickly...
View ArticleFTP Service Changes
Mar 28, 18:11 UTCResolved - As a general alert to FTP users who utilize a ShareFile account on the .EU domain or an account that utilizes the 'HIPAA Healthcare Cloud', our development team has made...
View ArticleAuthentication Issues via ShareFIle.com
Apr 15, 14:19 UTCResolved - Our development team has rolled out our fix that has fully resolved the authentication issue through ShareFIle.com. All users should now be able to successfully login...
View ArticleLatency Across Multiple Applications and Operations
Apr 15, 18:07 UTCResolved - At this point, we believe the issue is completely resolved. We will be analyzing root-cause of the issue and making the appropriate adjustments to ensure they are avoided...
View ArticleNotification delays from the ShareFile system
Apr 25, 21:46 UTCResolved - This issue has been resolved. We sincerely apologize for any inconvenience this may have caused.Apr 25, 19:28 UTCIdentified - The issue has been identified, and...
View ArticleDownload/Upload Issues for EU ShareFile Accounts
May 16, 09:23 UTCResolved - At this point, we believe all issues around uploads and downloads for public cloud consumers using ShareFile.EU accounts should be resolved. We will continue to monitor the...
View ArticlePhone Support Impacted
May 25, 19:44 UTCResolved - Support is now able to conduct interactions appropriately and phone support is back online. We apologize for any inconvenience caused.May 25, 19:22 UTCInvestigating - Due to...
View ArticleIssues logging into ShareFile
Jun 6, 19:50 UTCResolved - We are confident at this point that the issue is fully resolved and development is working to conduct full root cause analysis to prevent this type of issue in the future. We...
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