RESOLVED - Some European customers were unable to remain logged in during web...
Mar 13, 13:32 UTCResolved - From 12:10pm to 1:10pm GMT, European customers attempting any operations in the web application would have been redirected to the login page. Our operations team recycled...
View ArticleShareFile Scheduled Maintenance - Saturday March 21st, 2015
Mar 18, 15:44 UTCScheduled - At 11:00pm EDT on Saturday, March 21st, 2015, our engineering and operations teams will be conducting maintenance on the ShareFile system. During this time, a small...
View ArticleShareFile Emergency Maintenance - Thursday, March 26, 1:15AM EDT - Thursday,...
Mar 26, 06:15 UTCCompleted - The scheduled maintenance has been completed.Mar 26, 05:15 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 24,...
View ArticleShareFile Scheduled Maintenance, Europe - Sunday, April 12, 2:00AM GMT -...
Apr 3, 13:36 UTCScheduled - During the early morning of Sunday, April 12th the ShareFile engineering team will be conducting maintenance to the ShareFile system. During this period, a small...
View ArticleBrief downtime for some ShareFile EU customers
Apr 19, 03:34 UTCResolved - ShareFile users in the EU may have experienced momentary inability to reach the login page, and/or perform requested file operations. This was the result of routine...
View ArticleShareFile System Maintenance - April 19, 2015
Apr 19, 08:00 UTCCompleted - The scheduled maintenance has been completed.Apr 19, 07:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 19,...
View ArticleEU Customers Unable to Login to Web Application
Apr 27, 10:16 UTCResolved - Our engineering team made a server-side configuration change which resolved this issue for EU customers. We sincerely apologize for the inconvenience, and will post...
View ArticleProblem creating folders
May 1, 16:19 UTCResolved - At this point, we believe the issues regarding folder creation have been resolved. Users are now able to upload and create folders successfully. If further issues are seen,...
View ArticleUnable to Login to Web Application
May 26, 20:42 UTCResolved - The configuration change was successful in restoring connectivity, and we are closing this issue. We sincerely apologize for the inconvenience this has caused, and will make...
View ArticleShareFile System Maintenance - June 12, 2015
Jun 13, 04:00 UTCCompleted - The scheduled maintenance has been completed.Jun 13, 01:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 12,...
View ArticleShareFile System Maintenance - June 19, 2015
Jun 19, 12:38 UTCScheduled - Between 10pm EDT and 10:30 pm EDT on Friday evening, June 19, ShareFile engineering will be conducting maintenance to the ShareFile system.The team is performing database...
View ArticleLatency in Sharefile Web Application
Jul 7, 23:51 UTCResolved - We have made a number of configuration changes within our network infrastructure, and have seen significantly reduced traffic load over the last 30-45 minutes. We will...
View ArticleWeb Application Latency
Jul 17, 15:54 UTCResolved - At this time, we believe that several adjustments to mechanics within our platform have helped resolve the latency issues that had previously been seen by some accounts. If...
View ArticleShareFile Emergency Maintenance, Europe - Saturday, July 18, 2:00AM GMT -...
Jul 18, 03:00 UTCCompleted - The scheduled maintenance has been completed.Jul 18, 02:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 16,...
View ArticleTool login issues for EU accounts
Jul 28, 13:52 UTCResolved - At this time, the mechanics that were causing issues with authentication for .EU accounts, has been fixed. We believe that all accounts are able to successfully login to all...
View ArticleShareFile Scheduled Maintenance - 8/15/15
Aug 16, 02:30 UTCCompleted - The scheduled maintenance has been completed.Aug 16, 02:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12,...
View ArticleShareFile System Maintenance - 8/15/15-8/16/15
Aug 16, 05:30 UTCCompleted - The scheduled maintenance has been completed.Aug 16, 03:15 UTCUpdate - The issue that arose during the earlier maintenance has been resolved and the application is once...
View ArticleRetroactive Post - 8/20 Maintenance Issue
Aug 21, 10:17 UTCResolved - During the evening of August 20th, the ShareFile system experienced a brief period where US accounts were unreachable. This occurred during planned maintenance that was...
View ArticleRetroactive - API Server Issue 8/22/15
Aug 24, 21:06 UTCResolved - On Sunday, 8/22/15, from 5:15am-9:30am EDT, the ShareFile API server became unresponsive as a result of routine automated maintenance. Due to the extremely small bandwidth...
View ArticleCustomers unable to upload/download/login
Sep 17, 05:35 UTCResolved - Our operations and engineering teams are confirming resolution of this issue. We have no active reports from customers, and are no longer able to reproduce the issue...
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