Upload/Download Issues on ShareFile.EU Accounts - RESOLVED
Jun 27, 11:15 UTCResolved - As a retroactive alert, this morning from approximately 10:15am - 11:25am (UTC+1) accounts that utilize the domain ShareFile.EU were unable to upload and download data. Our...
View ArticleLatency Loading ShareFile and Navigating Web Application
Jun 30, 16:32 UTCResolved - At this point we believe that the issue has been fully resolved. Page load times for the web application should be normalized. Our engineers are conducting RCA to understand...
View ArticleLatency Loading ShareFile Login Pages
Jul 5, 17:06 UTCResolved - At this point we are marking this event as fully resolved. Please contact our dedicated support team should there be any further issues with your ShareFile account.Jul 5,...
View ArticleLatency within Web Application and Download Failures
Jul 21, 23:31 UTCResolved - At this point we are marking the issue as resolved. We will continue to monitor client feedback for citing of latent behavior or issues with data transfer. If issues are...
View ArticleShareFile System Maintenance - Sunday Evening, August 14th, 10pm ET
Aug 1, 13:11 UTCScheduled - On the evening of Sunday, August 14th, beginning at 10pm ET, the ShareFile platform will undergo maintenance. During this time, our team expects a period of 30 minutes where...
View ArticleShareFile System Maintenance - Friday Evening, August 12, 10pm ET
Aug 1, 13:05 UTCScheduled - On the evening of Friday, August 12th, beginning at 10pm ET, the ShareFile platform will undergo maintenance. During this time, our team expects a period of 30 minutes where...
View ArticleShareFile System Maintenance - Friday Evening, September 23, 9pm ET
Sep 6, 18:21 UTCScheduled - Citrix ShareFile will be conducting scheduled maintenance on a segment of accounts the evening of Friday, September 23rd starting at 9:00pm EDT (GMT-4). Maintenance should...
View ArticleSupport Unavailable due to facility emergency
Sep 9, 20:19 UTCResolved - This issue has been resolved. We apologize for any inconvenience this has been caused.Sep 9, 20:03 UTCInvestigating - Our primary support facility is having an emergency at...
View ArticleShareFile unavailable
Sep 10, 01:45 UTCResolved - We are continuing our investigation, but are considering this issue resolved at this time. We will post additional information as it's available, and sincerely apologize for...
View ArticleShareFile System Maintenance - Friday Evening, October 14th, 9pm ET
Sep 19, 19:38 UTCScheduled - Citrix ShareFile will be conducting scheduled maintenance on a segment of accounts the evening of Friday, October 14th starting at 9:00pm EDT (GMT-4). Maintenance should...
View ArticleReported Issues Loading Folder Structure
Oct 21, 21:11 UTCResolved - At this point, we believe the appropriate adjustments with our architecture have resolved the issues that were previously being seen due to the larger DNS problems. We will...
View ArticleNetwork interruption in the Support Office
Nov 9, 17:02 UTCResolved - Our support facility experienced a network interruption this morning, approximately 11:40-11:55 am EST.This incident did not affect the ShareFile service. Connectivity has...
View ArticleShareFile System Maintenance - Sunday Evening, December 25th, 10:00pm EST -...
Dec 9, 20:57 UTCScheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 25th, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and...
View ArticleShareFile System Maintenance - Saturday Evening, December 24th, 10:00pm EST -...
Dec 9, 20:55 UTCScheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 24th, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and...
View ArticleShareFile System Maintenance - Friday Evening, December 23rd, 10:00pm EST -...
Dec 9, 20:53 UTCScheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 23rd, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and...
View ArticleShareFile System Maintenance - Sunday Evening, December 18th, 10:00pm EST -...
Dec 9, 20:50 UTCUpdate - Citrix ShareFile will be conducting scheduled maintenance the evening of December 18th, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and will...
View ArticleShareFile System Maintenance - Saturday Evening, December 17th, 10:00pm EST -...
Dec 9, 20:47 UTCUpdate - Citrix ShareFile will be conducting scheduled maintenance the evening of December 17th, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and will...
View ArticleShareFile System Maintenance - Friday Evening, December 16th, 10pm EST -...
Dec 9, 20:42 UTCUpdate - Citrix ShareFile will be conducting scheduled maintenance the evening of December 16th, starting at 10:00pm EST (GMT-5). Maintenance should last no longer than 5 hours and will...
View ArticleEMERGENCY MAINTENANCE - ShareFile Applications - Brief Downtime
Dec 13, 14:13 UTCResolved - Maintenance has completed with minimal impact. All ShareFile activity and operations should be performing normally. Should customers be experiencing any issues, please...
View ArticleShareFile System Maintenance - Friday Evening, December 30th, 9:00pm EST -...
Dec 20, 20:53 UTCScheduled - Citrix ShareFile will be conducting scheduled maintenance the evening of December 30th, starting at 9:00pm EST (GMT-5). Maintenance should last no longer than 1 hour and...
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