Latency accessing and/or performing operations through Web Application
Nov 25, 18:12 UTCResolved - Our database team completed deployment of a hotfix to the production environment at 12:30pm EDT. A procedure call within the database inadvertently caused additional CPU...
View ArticleSome customers are unable to use FTP upload functionality
Nov 26, 20:58 UTCResolved - An IP change to one of our FTP servers did not properly redirect traffic to the correct location. This setting has been corrected and we've been able to confirm successful...
View ArticleUpload and Download Issues
Dec 3, 13:22 UTCResolved - This issue has been resolved. Caching servers in one of our datacenters became unresponsive - the servers were restarted and service was restored to 100% at 8:15am EST. Our...
View ArticleSome customers may be unable to upload fies
Dec 8, 18:03 UTCResolved - Our operations team has identified the issue and restarted the application pool which was causing latency. We have tested successfully and the service is once again...
View ArticleSome customers may not be able to upload/download files
Dec 9, 13:23 UTCResolved - Our engineering team added additional hardware resources to the infrastructure last night to address the latency and upload issues that occurred sporadically on Monday,...
View ArticleIssues navigating to accounts using CitrixData.com
Dec 10, 16:58 UTCResolved - 11:55am ET - At this time we believe that we have fully resolved the issues that were the root of problems with CitrixData.com account. There were unintended adjustments to...
View ArticleJava and HTML5 uploader tools stuck on calculating
Jan 29, 02:24 UTCResolved - Our operations teams has performed a code rollback of a routine software change made earlier in the evening. Java and HTML5 uploader tools are now fully operational. We will...
View ArticleFailed connections to storage servers
Jan 29, 18:01 UTCResolved - One of the HIPAA storage centers experienced a connectivity error that prevented specific subsets of files from being downloaded. The operations team has taken the affected...
View ArticleLatency in uploads and downloads for some customers
Jan 30, 13:23 UTCResolved - We have added network resources to our infrastructure to provide additional bandwidth and mitigate latency concerns. Server traffic has stabilized overnight. We are...
View ArticleSome customers experiencing latency
Jan 31, 00:10 UTCResolved - Our operations team removed and sequentially recreated affected Storage Centers on different physical hardware. Once recreated, previous traffic bottlenecks were not...
View ArticleCustomers experiencing latency during upload/download operations
Feb 2, 18:35 UTCResolved - We have restarted affected server instances and have seen reports of latency during upload/download operations decline over the last 60 minutes. We continue to monitor all...
View ArticleShareFile Scheduled Maintenance - 11:00pm EST (GMT-5), February 6, 2015 -...
Feb 5, 22:30 UTCCompleted - This maintenance has been cancelled. We apologize for any inconvenience caused by the late notice.Feb 2, 21:16 UTCScheduled - This Friday evening, ShareFile engineering will...
View ArticlePhone Support Unavailable
Feb 6, 14:41 UTCResolved - The emergency situation in the primary support office has been resolved. We apologize for the delay and are working to answer calls quickly as support personnel return to the...
View ArticleLatency during upload/download operations
Feb 6, 22:47 UTCResolved - As of now we are updating this issue to mark it as resolved. Our operations and engineering team have worked to implement several optimizations to our system to prevent...
View ArticleInclement Weather / Support Availability
Feb 27, 12:55 UTCResolved - Conditions in the Raleigh, NC area have improved and the Citrix office is now open. Support availability has returned to normal and can be contacted through the typical...
View ArticleUnable to load login page
Mar 2, 17:08 UTCResolved - The affected web server was recycled by our Operations team and the issue appears to have been resolved. Root cause analysis is underway, and we will post additional...
View ArticleShareFile Scheduled Maintenance - Saturday, March 7, 10:00PM EST - Saturday,...
Mar 5, 21:34 UTCScheduled - This Saturday evening, ShareFile engineering will be conducting maintenance to the ShareFile system. This maintenance will only impact customers whose ShareFile accounts...
View ArticleRetroactive Update : Access Issues
Mar 6, 11:02 UTCResolved - This is a retroactive update regarding issues experienced with the ShareFile system at 2:30am EST until 2:57am EST. During this window users may have experienced issues...
View ArticleShareFile Service Inaccessible
Mar 10, 22:37 UTCResolved - Our operations and engineering team are continuing investigation into the cause, but no further issues have been discovered since 2:41pm EDT, and will consider this incident...
View ArticleShareFile is inaccessible
Mar 13, 00:11 UTCResolved - Our operations and engineering teams located a hardware fault within the network architecture, which created connectivity issues with both the Web and API servers. The...
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