Issues with Folder Creation and Data Movement
02:55 UTCResolved - September 9, 2013; 10:54pm ET: The temporary issue with moving/copying files, creating folders and uploading data should now be resolved. All ShareFile users should be able to use...
View ArticleNotification Issues
15:46 UTCResolved - September 10, 2013; 11:45am - ShareFile has since resolved the notification issue that was previously reported. Notifications should now be sending properly and newly created...
View Article500 - Internal Server Error
14:27 UTCResolved - September 25, 2013; 10:25am - We believe that the adjustments made have effectively resolved the issues that were being seen. If users continue to experience issues, we encourage...
View ArticleShareFile iOS Application Issues
Sep 26 - 13:13 UTCResolved - September 26, 2013; 9:10am ET - ShareFile has pushed a fix that has resolved all outstanding issues with the ShareFile iOS application. This applies to both iPhone app...
View Article500 Internal Server Error
14:24 UTCResolved - The previous issue where users were unable to reach their ShareFile login page has been resolved. If users continue to experience problems, they should restart their browser before...
View ArticleFTP Service Upload Delay
Oct 23 - 14:50 UTCResolved - The previous issue where some users of FTP were experiencing delayed uploads appears to be resolved. If users continue to experience problems, please contact support at...
View Article"Unexpected Error" when selecting 'Manage Users'
20:26 UTCResolved - The previous issue where users were unable to select 'Manage Users' has been resolved. If users continue to experience problems, they should restart their browser. Should issues...
View ArticleFolder Creation and Data Movement Issues
17:00 UTCResolved - A small subset of ShareFile users experienced issues creating folders, moving items, or uploading data in to the account. Our engineering team quickly identified and resolved the...
View ArticleShareFile Sync - OS X Mavericks Compatibility Issues
Oct 29 - 02:46 UTCResolved - ShareFile Sync for Mac v 1.7 now supports OS X Mavericks. Sync for Mac is available for download from the “Apps” section of your ShareFile account. For more information...
View Article"Unexpected Error" when selecting 'Manage Users'
15:56 UTCResolved - The previous issue where users were unable to select 'Manage Users' has been resolved. If users continue to experience problems, they should restart their browser. Should issues...
View ArticleSAML Authentication Issues
22:10 UTCResolved - The previous issue regarding SAML authentication with some of our tools has been resolved. If users continue to experience problems, they should restart their application. Should...
View Article"Page Not Found" Error when downloading the Desktop Widget
22:13 UTCResolved - The Desktop Widget can now be downloaded successfully from the Apps page. Should issues continue, please contact support at support@sharefile.com, for further assistance.15:54...
View ArticleUnable to send files using the Outlook Plugin
20:22 UTCResolved - The previous issue where some users of the Outlook Plugin were experiencing the inability to send files has been resolved. If users continue to experience problems, please contact...
View ArticleShareFile Sync Issues
16:58 UTCResolved - November 4th, 2013; 11:56am ET - After extensive testing, we do believe that the previously reported authentication issues have been resolved. If you were experiencing these issues,...
View ArticleCustomer contact center is currently down
18:47 UTCResolved - At this point in time our customer contact center is able to receive phone calls again. Service has been restored.16:06 UTCIdentified - The call center is down due to a power outage...
View ArticleShareFile Tools Latency Issue
Nov 20 - 14:48 UTCPostmortem - A planned system update resulted in unanticipated heavy load on the API servers used by various ShareFile apps and tools. As a result, performance of affected apps and...
View ArticleShareFile Folder Access
Nov 27 - 18:21 UTCPostmortem - A temporary database cache filled unexpectedly during normal system utilization. To address the issue, the cache was manually cleared and the problem was resolved....
View ArticleErrors accessing accounts
Dec 06 - 19:57 UTCPostmortem - An unusually high volume of requests to the ShareFile database by one of the ShareFile tools resulted in performance degradation for certain customers. Once corrective...
View ArticleAccount Latency and Login Issues
Dec 06 - 19:56 UTCPostmortem - An unusually high volume of requests to the ShareFile database by one of the ShareFile tools resulted in performance degradation for certain customers. Once corrective...
View ArticleLog In Issues
01:41 UTCResolved - December 28, 2013; 8:39pm : ShareFile engineering has resolved the issues that were impacting users ability to login to the ShareFile web application. All users should now be able...
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