ShareFile Planned Maintenance
Oct 21, 19:05 EDTCompleted - The scheduled maintenance has been completed.Oct 21, 19:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 21,...
View ArticleShareFile Planned Maintenance
Oct 22, 19:05 EDTCompleted - The scheduled maintenance has been completed.Oct 22, 19:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 22,...
View ArticleShareFile Planned Maintenance
THIS IS A SCHEDULED EVENT Nov 12, 19:00 - 20:30 ESTNov 6, 13:58 ESTScheduled - ShareFile will be conducting a scheduled maintenance on Tue November 12th during the time window of 7:00 PM Eastern Time...
View ArticleEmail Notification not getting triggered
Dec 23, 02:41 ESTResolved - The email notification problem is resolved and email notifications are working as expected.Dec 23, 02:34 ESTMonitoring - The problem with email service provider is resolved....
View ArticleUsers are experiencing issues searching on docs.sharefile.com
Jan 13, 14:35 ESTResolved - This incident has been resolved.Jan 13, 14:11 ESTIdentified - ShareFile is aware that users are unable to search docs.sharefile.com and we are actively working towards...
View ArticleShareFile Planned Maintenance
THIS IS A SCHEDULED EVENT Jan 21, 00:30 - 04:30 ESTJan 20, 03:01 ESTScheduled - Public Share Links (name and email) will not be accessible by end users due to scheduled maintenance. However, link...
View ArticleShareFile Is Not Accessible due to login failures..
Jan 21, 11:47 ESTResolved - This incident has been resolved.Jan 21, 09:00 ESTMonitoring - Issue has been addressed and system is back to normal.Jan 21, 08:55 ESTIdentified - Issue has been identified...
View ArticlePublic Share Links (name and email) is not be accessible by end users
Jan 21, 13:17 ESTResolved - This incident has been resolved.Jan 21, 13:15 ESTMonitoring - A fix has been implemented and we are monitoring the results.Jan 21, 12:02 ESTUpdate - We are continuing to...
View ArticleShareFile is not accessible intermittently..
Jan 23, 06:06 ESTResolved - ShareFile is completely operational..Jan 23, 05:43 ESTMonitoring - Issue identified and fix has been applied. System is recovering .Jan 23, 05:34 ESTInvestigating -...
View ArticleShareFile experiencing issues with file downloads
Feb 19, 14:03 ESTResolved - This incident has been resolved.Feb 19, 14:03 ESTUpdate - System is fully operational.Feb 19, 13:58 ESTMonitoring - A fix has been applied and the system is recovering....
View ArticleFile preview failing on multiple on-perm environments
Feb 24, 12:36 ESTResolved - This incident has been resolved.Feb 24, 11:18 ESTInvestigating - We are currently investigating the issue
View ArticleShareFile users experiencing issues with login - (.com only)
Feb 26, 16:53 ESTResolved - This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/We apologize for the...
View ArticleShareFile Performance Latency & Billing
Mar 6, 10:13 ESTResolved - This incident has been resolved.Mar 5, 20:43 ESTMonitoring - A fix has been implemented and we are monitoring the results.Mar 5, 20:36 ESTIdentified - The issue has been...
View ArticlePlanned Billing and Purchasing System Updates
THIS IS A SCHEDULED EVENT Mar 8, 08:00 - 10:00 ESTMar 6, 14:03 ESTScheduled - ShareFile Billing System is scheduled for maintenance. Self Service will be disabled between 8 AM EST to 10 AM EST on March...
View ArticleEmail Notifications Not Sending
Mar 9, 18:08 EDTResolved - This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/Mar 9, 17:24...
View ArticleEmail Notifications not being Sent
Mar 12, 06:23 EDTResolved - This incident has been resolvedMar 12, 04:16 EDTMonitoring - A fix has been implemented and we are monitoring the results.Mar 12, 03:19 EDTIdentified - We've identified the...
View ArticleConsolidated notifications not being sent out
Mar 14, 17:01 EDTResolved - This incident has been resolved.Mar 14, 16:54 EDTMonitoring - A fix has been implemented and we are monitoring the results.Mar 14, 16:53 EDTIdentified - The issue has been...
View ArticleShareFile Billing System is scheduled for maintenance
Mar 28, 16:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 27, 14:35 EDTScheduled - ShareFile Billing System is scheduled for maintenance....
View ArticleBuyNow & Trial Conversion is currently experiencing technical issue while...
Apr 10, 16:11 EDTResolved - This incident has been resolved.Apr 10, 13:30 EDTInvestigating - BuyNow & Trial Conversion is currently experiencing technical issue while accepting Credit Cards payments
View ArticleIssue accessing the Login Page
Apr 17, 21:59 EDTResolved - This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/We apologize for the...
View Article