A subset of Citrix ShareFile customers may be experiencing intermittent...
Aug 23, 12:55 EDTResolved - At this time, we believe that the issues impacting the Citrix ShareFile service have been fully resolved. This will be the last update.We will continue to monitor closely....
View ArticleCitrix Files (powered by Citrix ShareFile) Regular Maintenance Notification
Sep 24, 13:00 EDTCompleted - The scheduled maintenance has been completed.Sep 24, 09:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 19,...
View ArticleCitrix Files (powered by Citrix ShareFile) Maintenance
THIS IS A SCHEDULED EVENT Oct 15, 21:00 EDT - Oct 16, 00:00 EDTSep 30, 10:06 EDTScheduled - Citrix will be conducting planned maintenance of Citrix Files (powered by Citrix ShareFile) Service on...
View ArticleA subset of Citrix ShareFile customers may be experiencing authentication issues
Oct 3, 14:37 EDTResolved - At this time, we believe that the issues have been fully resolved.We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical...
View ArticleCitrix Files (powered by ShareFile) customers may be experiencing issues…
Oct 14, 16:10 EDTInvestigating - Impact:Citrix Files customers may be experiencing issues accessing the ShareFile login page. Current Status:Citrix Engineering is actively investigating the issue and...
View ArticleCitrix Files (powered by Citrix ShareFile) Maintenance
THIS IS A SCHEDULED EVENT Nov 5, 21:00 EDT - Nov 6, 02:00 ESTOct 20, 15:42 EDTScheduled - ShareFile downtime for Saturday, Nov 5th, 9pm - 2am Nov 6th Eastern Time (GMT-4). Citrix will be conducting...
View ArticleCitrix Files (powered by Citrix ShareFile) Maintenance
THIS IS A SCHEDULED EVENT Nov 30, 23:00 EST - Dec 1, 00:00 ESTNov 23, 07:46 ESTScheduled - Scheduled Maintenance NoticeCitrix will be conducting planned maintenance of Citrix Files (powered by Citrix...
View ArticleCitrix ShareFile US customers may have experienced issues…
Dec 20, 16:45 ESTResolved - At this time, we believe that the issues impacting the Citrix ShareFile service have been fully resolved.We will continue to monitor closely. If any further issues are seen,...
View ArticleShareFile Customers may have experienced an intermittent disruption of service
Feb 27, 16:26 ESTResolved - Due to networking issues, customers may have experienced intermittent disruption or inability to access the ShareFile service. At this time, we believe these errors have...
View ArticleShareFile is experiencing issues for US-based accounts
Mar 13, 10:52 EDTResolved - This incident has been resolved.Mar 13, 10:44 EDTUpdate - We are continuing to monitor for any further issues.Mar 13, 10:44 EDTMonitoring - A fix has been implemented and we...
View ArticleShareFile is experiencing login issues for US/Japan-based accounts
Mar 29, 10:10 EDTInvestigating - ShareFile is experiencing login issues for certain US/Japan-based accounts and we are currently investigating the issue.
View ArticleShareFile is experiencing an issue with password reset and account activation...
May 2, 12:40 EDTResolved - This incident has been resolved.May 2, 12:10 EDTInvestigating - We are currently investigating this issue.May 2, 12:10 EDTIdentified - The issue has been identified and a fix...
View ArticleShareFile users who login to client applications via SAML may be experiencing...
May 16, 11:49 EDTResolved - This incident has been resolved.May 16, 11:45 EDTMonitoring - A fix has been implemented and we are monitoring the results.May 16, 11:36 EDTUpdate - A fix has been applied...
View ArticleDocument Previews is Unavailable for some HIPAA Customers
Jul 11, 16:17 EDTResolved - This incident has been resolved.Jul 11, 16:06 EDTMonitoring - Document Previews have been restored and we are currently monitoring to confirm the fix.Jul 11, 15:51...
View ArticleAccount Provisioning and Upgrade Flows Unavailable
Jul 14, 12:41 EDTResolved - All ShareFile features have been restored to operation.Jul 14, 11:39 EDTIdentified - ShareFile has identified issues with internal services to that provision and update user...
View ArticleHIPAA customers may be experiencing an issue when attempting to preview...
Jul 28, 15:13 EDTResolved - This incident has been resolved.Jul 28, 14:58 EDTMonitoring - A fix has been implemented and we are monitoring the results.Jul 28, 14:48 EDTInvestigating - File preview...
View ArticleShareFile Regular Maintenance Notification
THIS IS A SCHEDULED EVENT Aug 25, 22:00 EDT - Aug 26, 00:00 EDTAug 22, 08:45 EDTScheduled - ShareFile will be conducting planned maintenance on August 25th, during the time window of 10:00 PM Eastern...
View ArticleUsers unable to Authenticate to ShareFile
Aug 24, 09:33 EDTInvestigating - Users are currently unable to authenticate into ShareFile. Engineering is investigating.
View ArticleShareFile Regular Maintenance Notification
THIS IS A SCHEDULED EVENT Sep 8, 22:00 EDT - Sep 9, 00:00 EDTAug 25, 09:48 EDTScheduled - ShareFile will be conducting planned maintenance on August 25th, during the time window of 10:00 PM Eastern...
View ArticleSome ShareFile EU customers were not able to access ShareFile
Sep 7, 12:04 EDTResolved - This incident has been resolved.Sep 7, 09:11 EDTMonitoring - A fix has been implemented and we are monitoring the results.
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