Nov 27, 18:21 UTC
Postmortem - A temporary database cache filled unexpectedly during normal system utilization. To address the issue, the cache was manually cleared and the problem was resolved. Additional monitoring instrumentation is being implemented to prevent the issue from reoccurring.
Nov 26, 20:42 UTC
Resolved - The previous issue of data not being visible within user's ShareFile accounts has been resolved. Users should now be able to log in to their ShareFile accounts and access data normally. Issues with one of our servers temporarily blocked access for certain users. If further issues are being experienced, please contact our dedicated support team at support@sharefile.com
Nov 26, 20:30 UTC
Investigating - Multiple users have reported issues being able to see their data upon logging into their ShareFile account. ShareFile engineering is currently investigating the issue as a critical priority. We will update when further information is made available.