Nov 20, 14:48 UTC
Postmortem - A planned system update resulted in unanticipated heavy load on the API servers used by various ShareFile apps and tools. As a result, performance of affected apps and tools was degraded. To address the issue, the system update was reverted and the system resumed to normal performance levels.
Nov 16, 00:26 UTC
Resolved - ShareFile engineering has successfully pushed a fix to our system that has resolved the issues that were being reported. If any further issues are seen, please contact ShareFile support at 1-800-441-3453, or via email at support@sharefile.com
Nov 15, 23:50 UTC
Identified - ShareFile engineering has identified a potential fix that should resolve issues with latency in our tools, as well as problems with FTP and WebDAV. We will be working to implement this fix across our system and will update when we believe the issues to be completely resolved.
Nov 15, 18:35 UTC
Update - ShareFile Engineering is continuing to investigate the problem. We are still in the process of pinpointing the exact root cause. We apologize for the inconvenience and thank you for your continued patience.
Nov 15, 16:40 UTC
Update - ShareFile Engineering is continuing to investigate the problem. There are also reports that FTP and WebDAV users may be experiencing issues that we believe may be related. We apologize for the inconvenience and will update as soon as possible.
Nov 15, 15:06 UTC
Investigating - We have received reports of latency in some of our tools. ShareFile Engineering is currently investigating the problem and we will be updating periodically with any new information as soon as it becomes available.