ShareFile Sync - OS X Mavericks Compatibility Issues
Oct 29, 02:46 UTCResolved - ShareFile Sync for Mac v 1.7 now supports OS X Mavericks. Sync for Mac is available for download from the “Apps” section of your ShareFile account. For more information...
View Article"Unexpected Error" when selecting 'Manage Users'
Oct 30, 15:56 UTCResolved - The previous issue where users were unable to select 'Manage Users' has been resolved. If users continue to experience problems, they should restart their browser. Should...
View ArticleSAML Authentication Issues
Oct 30, 22:10 UTCResolved - The previous issue regarding SAML authentication with some of our tools has been resolved. If users continue to experience problems, they should restart their application....
View Article"Page Not Found" Error when downloading the Desktop Widget
Oct 30, 22:13 UTCResolved - The Desktop Widget can now be downloaded successfully from the Apps page. Should issues continue, please contact support at support@sharefile.com, for further assistance.Oct...
View ArticleUnable to send files using the Outlook Plugin
Oct 31, 20:22 UTCResolved - The previous issue where some users of the Outlook Plugin were experiencing the inability to send files has been resolved. If users continue to experience problems, please...
View ArticleShareFile Sync Issues
Nov 4, 16:58 UTCResolved - November 4th, 2013; 11:56am ET - After extensive testing, we do believe that the previously reported authentication issues have been resolved. If you were experiencing these...
View ArticleCustomer contact center is currently down
Nov 9, 18:47 UTCResolved - At this point in time our customer contact center is able to receive phone calls again. Service has been restored.Nov 9, 16:06 UTCIdentified - The call center is down due to...
View ArticleShareFile Tools Latency Issue
Nov 20, 14:48 UTCPostmortem - A planned system update resulted in unanticipated heavy load on the API servers used by various ShareFile apps and tools. As a result, performance of affected apps and...
View ArticleShareFile Folder Access
Nov 27, 18:21 UTCPostmortem - A temporary database cache filled unexpectedly during normal system utilization. To address the issue, the cache was manually cleared and the problem was resolved....
View ArticleErrors accessing accounts
Dec 6, 19:57 UTCPostmortem - An unusually high volume of requests to the ShareFile database by one of the ShareFile tools resulted in performance degradation for certain customers. Once corrective...
View ArticleAccount Latency and Login Issues
Dec 6, 19:56 UTCPostmortem - An unusually high volume of requests to the ShareFile database by one of the ShareFile tools resulted in performance degradation for certain customers. Once corrective...
View ArticleLog In Issues
Dec 29, 01:41 UTCResolved - December 28, 2013; 8:39pm : ShareFile engineering has resolved the issues that were impacting users ability to login to the ShareFile web application. All users should now...
View ArticleUnexpected Server Error
Jan 8, 01:30 UTCPostmortem - A planned system update included an incorrect configuration file that resulted in some accounts being inaccessible temporarily. This configuration was corrected and a...
View ArticleOutlook Plugin Authentication
Jan 17, 19:52 UTCResolved - ShareFile has confirmed this issue to be completely resolved.Jan 16, 21:21 UTCMonitoring - ShareFile engineering has identified the issue that was causing some users to...
View ArticleService Disruption
Jan 24, 17:07 UTCResolved - On 01/24 between 7:10 AM and 7:26 AM UTC some customers may experienced problems using one of our Products. This was caused by a network change resulting in a temporary...
View ArticleDownload and Upload Issues
Feb 1, 21:28 UTCPostmortem - An internal DNS failure was the root cause of this problem. The issue was identified and fixed and additional backup DNS servers were configured to avoid this happening...
View ArticleChat Support Degradation
Jan 30, 21:30 UTCResolved - At this point we believe the problem with our chat portal is resolved. Chat support is available Monday through Friday, 8:00am ET - 5:00pm ET.Jan 30, 19:24 UTCIdentified -...
View ArticleIssues with Folder Creation and Data Movement
Sep 10, 02:55 UTCResolved - September 9, 2013; 10:54pm ET: The temporary issue with moving/copying files, creating folders and uploading data should now be resolved. All ShareFile users should be able...
View ArticleNotification Issues
Sep 10, 15:46 UTCResolved - September 10, 2013; 11:45am - ShareFile has since resolved the notification issue that was previously reported. Notifications should now be sending properly and newly...
View Article500 - Internal Server Error
Sep 25, 14:27 UTCResolved - September 25, 2013; 10:25am - We believe that the adjustments made have effectively resolved the issues that were being seen. If users continue to experience issues, we...
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