Mar 29, 14:44 EDT
Resolved - Citrix Content Collaboration service is no longer experiencing issues. The Citrix engineering team will continue to monitor the service.
This will be the last communication on this Incident. Please get in touch with Citrix Support Team in case the issue persists.
Mar 29, 14:21 EDT
Monitoring - Current Status:
The Citrix engineering team has identified and mitigated the issue affecting Content Collaboration customers.
The team will continue to monitor the service.
Mar 29, 12:34 EDT
Investigating - Impact:
Citrix Content Collaboration HIPAA customers are currently unable to preview Office documents and PDFs. US East and West customers might also run into this issue intermittently.
Current Status:
We are currently investigating the issue.
Next Steps:
Another update will be provided within the next 60 minutes.