Jan 3, 09:07 EST
Resolved - This incident has been resolved.
Jan 3, 09:06 EST
Update - We are continuing to investigate this issue.
Jan 3, 09:05 EST
Update - Impact: Citrix Content Collaboration service was experiencing issues in the US region. ShareFile end-users may have experienced issues previewing PDF files.
Current Status: Citrix Engineering has mitigated the issue and is currently monitoring the recovery of the service.
Next Steps: If any further issues are seen, please contact Citrix Technical Support.
Jan 3, 09:04 EST
Update - Impact: Citrix Content Collaboration service was experiencing issues in the US region. ShareFile end-users may have experienced issues previewing PDF files.
Current Status: Citrix Engineering has mitigated the issue and is currently monitoring the recovery of the service.
Next Steps: If any further issues are seen, please contact Citrix Technical Support.
Jan 3, 08:20 EST
Investigating - Impact: Citrix Content Collaboration service is currently experiencing issues in the US region. ShareFile end-users may experience issues previewing PDF files.
Current Status: Citrix Engineering is investigating the issue. At present there are no identifiable work arounds or ETA for a fix.
Next Steps: A further update will be provided within 60 minutes (no later than 2.20PM UTC).