Jan 8, 01:30 UTC
Postmortem - A planned system update included an incorrect configuration file that resulted in some accounts being inaccessible temporarily. This configuration was corrected and a process implemented to ensure that this does not occur in the future.
Jan 7, 20:50 UTC
Resolved - January 7, 2014; 3:50pm ET - This issue can now be considered resolved.
Jan 7, 18:58 UTC
Monitoring - January 7, 2014; 1:55pm ET - ShareFile engineering has pushed a fix that we believe should fully resolve the issue where the web application would throw an 'Unexpected Server Error' message during certain operations, including logging in. We will continue monitoring and update this incident when no more issues are reported and we believe it to be officially resolved.
Jan 7, 18:53 UTC
Identified - January 7, 2014; 1:52pm ET - ShareFile's engineering team has located the cause of the issue and is currently working to push a resolution. We will provide an update as soon as the proposed resolution is deployed. We will provide an update when the fix is pushed and we are monitoring our system to ensure the problem is fully resolved.
Jan 7, 18:22 UTC
Investigating - January 7, 2014; 1:20pm ET - We have received reports from users who are receiving an 'Unexpected Server Error' when logging in to their account or navigating through the web application. We are aware of the issue and our engineering team is currently looking into the root cause. In certain cases, clearing the cache will resolve the error. We will provide an update as soon as one is available.