Jan 30, 21:30 UTC
Resolved - At this point we believe the problem with our chat portal is resolved. Chat support is available Monday through Friday, 8:00am ET - 5:00pm ET.
Jan 30, 19:24 UTC
Identified - Due to an issue with our provider, chat support is currently unavailable. The issue has been recognized and should be resolved within 24 hours. Our dedicated support team can still be reached by phone at 1-800-441-3453, or via email at support@sharefile.com.